Jake, from your company, came out to my home, last week, to perform an inspection (for mice) and provide suggestions, etc. for
treatment. I cannot tell you what a wonderful young man, he is and your company is very lucky to have him in your employ! He was such a gentleman (a trait that somehow has been lost of late ) kind, patient, very professional, while staying friendly and answering all my questions. He is very knowledgeable and just an all around terrific kid. Would welcome him back into my home anytime!

Thank you,

I wanted to take a moment to express my gratitude for the experience we had recently with Bay State. First, when I called to book an appointment to take a look indoors at my mom’s home because I found some mouse droppings, the person who booked the appointment was understanding and kind, and she finessed booking an appointment within the tight time frame I had. I wish I had written down her name. Jose was the technician who came out, and he was so wonderful. He quickly understood my explanation of the situation, did a very thorough job, and most important to me, was so careful, respectful, and kind when explaining everything to my mom. His follow-up notes were just as thorough and helpful. This was a delicate situation that was handled from start to finish with compassion, skill, and professionalism. Please know that from the moment we called to the time Jose drove away, this was noticed and appreciated. Thank you to Jose, the office staff, and all who make Bay State the best in the business!